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Learn MoreThe purpose of the Public Grievance Portal is to provide a platform for citizens to lodge complaints related to public services, ensuring their issues are addressed efficiently. It promotes transparency and accountability in the grievance resolution process. The portal facilitates direct communication between the public and government authorities for swift and effective problem-solving.
The objective of the Public Grievance Portal is to facilitate the efficient redressal of public complaints related to various services, ensuring transparency and accountability. It aims to streamline the grievance resolution process and enhance communication between citizens and government authorities. The portal ensures timely and effective solutions to public issues.
You can post grievances related to a variety of public services, including infrastructure issues, administrative problems, financial concerns, and service delivery delays. The portal covers complaints about different government departments and institutions. It ensures that all types of public service-related issues are addressed efficiently.
To use the services provided by the Public Grievance Portal, register on the portal, log in, and submit your grievance with relevant details. Track the status of your complaint and receive updates on the resolution process. You can also communicate directly with the concerned authorities through the portal.
The Public Grievance Portal supports a variety of languages like Odia, English, Hindi etc. We believe that language should never become a barrier and stop you from using our services. You can change the language of the website by browsing to the Navigation Bar and clicking on language drop down list and select the language of your preference. By Default it will be set to English.
Lok Seva Bhawan, Sachivalaya Marg,
Bhubaneswar, Odisha 751001
Phone : +91-0674-2390902
+91-0674-2535100
Email : [email protected]
The Public Grievance Management System of Odisha is designed to connect citizens to the government, enabling respective bodies to address the issues and difficulties faced by the public in an efficient manner, ensuring satisfaction and transparency at various levels. The primary objective of this portal is to provide a mechanism for the redressal of grievances, ensuring a smooth and hassle-free resolution process.
This initiative by the Government of Odisha allows citizens to lodge grievances related to various public services such as infrastructure, administration, finance, and more. The portal acts as a robust platform for individuals to convey their problems to the concerned authorities and stay informed about the status of their complaints.
Additionally, the system facilitates the Redressal Bodies at different levels (State, District, Department) to search and manage grievances lodged against their respective levels. They can post updates and actions taken against the complaints on the portal, as well as contact the complainant directly through an interactive one-on-one chat.
The Public Grievance Management System is user-friendly, robust, and interactive, ensuring a great user experience. It serves as a crucial bridge connecting the public and the government, promoting transparency and accountability in the grievance resolution process.
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